Terms of Service

Globis N.V., a business registered under Curaçao law with registration number 155962 and address Abraham de Veerstraat 9, Curacao, is the owner and operator of www.9winz.com. Operating under License No. 365/JAZ, which was granted to Gaming Services Provider, Authorized and Regulated by the Government of Curaçao, Globis N.V. is licensed and governed by the Curacao Gaming Authority.

Hubspot Limited is a commercial agent of Globis N.V. It is a company registered under the laws of Malta under registration number C100728, with its registered address being Room 4, Office 18, Block 19, Vincenti Building, Strait street, Valletta VLT 1432, Malta.

Casino Terms and Conditions at 9winz

Overview:

1. The Terms and Conditions (“Terms”) dictate the usage of the Games and platforms on www.9winz.com and related URLs.
2. The relationship between registered users and 9winz is governed by these Terms and Curacao law.
3. Accepting these Terms by clicking “Open Account” signifies your understanding and agreement. Using the Website or its games confirms your commitment to these Terms.
4. Review these Terms fully before submission. Discontinue use if you disagree with any Terms.
5. The Terms may be updated periodically; continued use signifies acceptance.
6. 9winz may amend these Terms, impacting your agreement upon acceptance of the revised Terms at www.9winz.com.
7. Notifications of Term amendments will be given. Non-acceptance will restrict access to 9winz services but allow fund withdrawal and account closure.
8. Detailed game participation rules and account management guidelines are linked within the Website and are part of these Terms.
9. References to 9winz Games include Casino, Live Casino, and future games, subject to changes at 9winz discretion.
10. The Terms are available in multiple languages for reference; however, only the English version is legally binding. In case of discrepancies, the English version prevails.
11. Opening multiple accounts may lead to closure or blocking by 9winz, with possible withholding of funds. Administrative fees of 20% (minimum 7500 INR or 100 USD) apply for extra accounts.
12. 9winz reserves the right to retain all personal data provided by you as required by law. You have the right to access any personal data held by us.
13. 9winz reserves the right to modify the prizes of promotions if they cannot be delivered due to unforeseen circumstances. In such cases, 9winz will ensure that the affected customers are compensated to an equivalent or better condition.

Member Account Terms and Conditions at 9winz

Account creation and requirements:

1. To play real money games at 9winz, complete registration, open a “Member Account,” and deposit funds as directed on www.9winz.com.
2. You must be an individual and not reside in restricted countries like Afghanistan, Australia, Iran, North Korea, the UK, the USA, among others listed on the platform.
3. 9winz may use third-party services to process transactions.
4. Only one Member Account is allowed per user. Creating multiple accounts can lead to them being blocked or closed.
5. Immediately inform 9winz if multiple accounts under different names are detected.
6. Registration involves filling out an online form, and 9winz can refuse account creation.
7. Provide accurate details such as age, identity, and contact information during registration. You must be of legal age as per your jurisdiction.
8. Keep your username and password confidential to prevent unauthorized account access.
9. Transfers between Member Accounts or receiving funds from other users are prohibited, as is trading accounts.
10. 9winz can close accounts or refuse to open new ones without explanation but will honor prior obligations.
11. Accounts not accessed for 12 months are deemed inactive. You’ll be notified 30 days before your account is marked inactive to withdraw funds. Fees may apply or the account may be closed.
12. All transactions are monitored for anti-money laundering compliance.
13. Suspicious activities could lead to reporting to authorities, account freezes, closures, and confiscation of funds.

Funding your member account:

1. Participation in any game on 9winz requires that you have adequate funds in your Member Account. Please note, 9winz does not extend credit for any game participation.
2. Detailed instructions for depositing funds into your Member Account are available on the “My Account” and “Deposit” sections of the website. The availability of deposit methods may vary by jurisdiction and is subject to change.
3. Fees may be applied to deposits depending on the chosen method. Current fee structures are detailed in the “Deposits” section under “My Account”. Note that your bank or payment provider may also charge additional fees.
4. Transactions within the platform are primarily processed in INR. Any currency conversion fees or charges are your responsibility.
5. Deposits made via credit or debit cards are only acknowledged in your account upon receipt of an irrevocable approval and authorization code from 9winz.
6. 9winz employs additional verification methods to confirm your identity during deposit operations.
7. It is important to note that 9winz does not offer credit services.
8. Funds held in your Member Account do not accrue interest and should not be considered as a banking facility.
9. Only deposits made in crypto can be withdrawn in crypto.

Account management:

1. Your Member Account is managed by 9winz to calculate potential liabilities (“Reserved Amount”) and your “Available to Bet” balance, which determines your betting limits.
2. The funds in your Member Account not yet used for betting represent your “Available to Bet” balance.
3. 9winz calculation of your Reserved Amount and “Available to Bet” balance is conclusive and binding, barring any evident errors.
4. Losses and gains on the market are regularly reconciled against each other.
5. Deposits into your Member Account are allocated for your use in games until you place or accept a bet, at which point the funds are reserved for the outcome of the game.
6. Once you have committed to a bet on the 9winz website, the staked amount is held until the game result is determined.

Payouts and withdrawals:

1. Winnings are credited to your Member Account following the settlement of games in which you participate.
2. In the event of an erroneous credit to your Member Account due to a technical or human error, such funds remain the property of 9winz and will be corrected. If withdrawals occur before the error is identified, the mistakenly withdrawn amounts constitute a debt you owe to 9winz.
3. Additional verification procedures are mandatory for payouts exceeding 200,000 INR, and may be invoked for smaller amounts.
4. Daily and weekly withdrawal limits are set at 500,000 INR and 2,000,000 INR, respectively.
5. The maximum win from a single bet is capped at 73,000,000 INR.
6. Winnings derived from bonus funds cannot exceed the initial bonus amount awarded.
7. Withdrawals in crypto are conditional upon having made deposits in crypto.

Withdrawing funds:

1. You can withdraw up to the “Available to Withdraw” balance from your Member Account by submitting a valid request on the website.
2. Funds used in real money games are immediately deducted from your account, and no returns, refunds, or cancellations are possible.
3. All outstanding bets or actions must be cleared before you can withdraw all your funds.
4. Withdrawal requests must be submitted through the website; phone or email requests are not accepted.
5. Withdrawal requests are processed within 48 hours after receiving necessary identification documents, where possible.
6. Withdrawals are returned via the original deposit method unless otherwise stated. Additional fees from your bank or payment provider may apply.
7. Identification is mandatory for all withdrawals.
8. Using strategies to exploit game features with active bonuses is forbidden and may result in withheld withdrawals and confiscated funds.
9. Withdrawals of funds not used for betting incur a 20% processing fee if those funds were not wagered.
10. Receiving $10 free requires these funds to be wagered before withdrawal; a minimum deposit of $10 is needed, with a 35x wagering requirement.
11. System abuse through coordinated payment methods or similar gaming strategies may lead to account closure and forfeiture of funds.
12. Transferring, selling, or pledging accounts is prohibited and may result in permanent account closure.

Account closure:

1. To close your account, contact [email protected]. Available funds will be returned subject to identity verification.
2. The method of refund is at the discretion of 9winz.
3. 9winz may close your account at any time, refunding the available balance minus applicable withdrawal charges.
4. Bonuses are generally reserved for users in India, subject to specific exceptions at the discretion of 9winz.
5. Unused bonuses may be withdrawn by 9winz one week after they were granted.
6. Misuse of bonus funds on ineligible games may lead to the forfeiture of winnings and account closure.

User Commitments and Representations

By using 9winz, you affirm that you are over the legal gaming age in your jurisdiction, comply with local laws, and engage in games solely for entertainment. You confirm all personal details are correct, responsible for taxes on winnings, and the funds you use are obtained legally. You agree to not manipulate games, use only legally owned financial instruments, and maintain respectful interactions with others, using the platform and software only for personal, non-commercial purposes.

Responsible Gaming

At 9winz, players can self-exclude from gaming on the website either temporarily or permanently through profile settings or by contacting support. Additionally, players can set daily, weekly, or monthly limits on their deposits, wagers, losses, and gaming time to encourage responsible gaming. These self-exclusion options and account limitations are implemented according to the regulatory requirements of the player jurisdiction.

Rewards and VIP Program

9winz reserves the right to change the terms of their Rewards and VIP Program at any time, with updates taking effect once posted. All players are automatically enrolled in the Rewards and VIP Program upon registration, earning rewards based on real money gameplay. VIP levels are individual and cannot be transferred between players. Additionally, rewards for crypto deposits can vary and are not based on a fixed rate.

Privacy and Data Protection

9winz values your privacy and processes personal data according to our Privacy Policy, which explains data management and your rights.

Handling Complaints

If you experience issues or complaints with 9winz, contact their support for a resolution within 10 days, noting that gameplay concerns are managed by the licensing authority, communications are recorded for quality, and abusive behavior towards staff can result in account consequences.

Limitation of Liability

You accept all risks when using the 9winz website and games, which are provided without any warranties. 9winz does not guarantee the functionality or continuous availability of their software, website, or games and is not liable for any resulting losses or damages. You also agree to indemnify 9winz and its associates from any liabilities that may arise from your activities on the site.

Anti-money Laundering Reporting

You must report any suspicious activities related to the games to 9winz immediately.

9winz may suspend or close your account and withhold funds if there is any suspicion of money laundering, in accordance with applicable laws.

Breaches, Penalties, and Termination

If you violate these T&Cs or if 9winz suspects such a violation, your account may be suspended or closed, and any funds may be withheld.

If 9winz suspects you of engaging in illegal or fraudulent activities, your account may be frozen or terminated, and any stakes may be canceled.

Using VPNs or Proxies is discouraged, and 9winz reserves the right to block accounts where such tools are used during suspicious activities.

Intellectual Property

9winz holds exclusive rights to its trademarks, URL, software, and website content, with unauthorized use or linking prohibited and subject to legal enforcement.

Legal Jurisdiction

The operations of 9winz are governed by the laws of Curacao, and any disputes will be subject to the jurisdiction of the courts of Curacao.

Severability

If any part of this agreement is deemed invalid, the remainder will continue in effect unless the deletion significantly alters the agreement.

Entire Agreement

This agreement constitutes the full agreement between you and 9winz regarding the use of the website. It supersedes all prior communications.

General Game Rules

Bets at 9winz are placed with sufficient funds and may be refunded or discontinued by the platform, which confirms bets through its system and settles all ongoing bets unless fraud is suspected when an account is closed.

Casino Games

Geographic and licensing restrictions on specific games and branded content by providers like NetEnt ensure that 9winz operates within a well-regulated framework, enhancing security and fairness in gaming.